Refund Policy – 14-Day Money-Back Guarantee

Thank you for choosing Jotocar! We stand behind the quality of our vehicle history reports and want you to be fully satisfied with your purchase. If, for any reason, you are not satisfied, we will gladly offer you a full refund within 14 days of your purchase — no questions asked.

How to Qualify for a Refund

You are eligible for a refund if:

• The report is empty or missing key information.
• You cannot access the report due to an error or technical issue.
• You were charged more than once for the same report.

When Refunds May Not Be Offered

Please note that refunds may not apply in these cases:

• Inaccurate data in the report (we rely on public databases and cannot guarantee 100% accuracy).
• The report appears incomplete (some vehicle information may be unavailable in public records).
• You requested the report too late for your intended use.

How to Request a Refund

If you are not satisfied, please contact us via Live Chat or email with the following details:

• Email Subject: Refund Request
• Your Email Address:
• Vehicle VIN Number:
• Reason for Refund:
• Your Name:

You can reach our team at:
📧 support@jotocar .com
💬 Live Chat – Available on our website for real-time support